Terms & Condition

The following terms and conditions apply to all pages of the website www.newskillsathome.com, owned by METSO FOR LABORATORIES TOOLS & REQUISITES TRADING with offices based 804 B-013, 8th Floor, B2 Gulf Tower, Um Hurair Second, Health Care City, Dubai, UAE. These terms and conditions have been outlined in this document for everyone who intends to use these services.

Please make sure that you read these terms and conditions carefully. These terms and conditions govern your use of the website www.newskillsathome.com. By accessing and using this website you indicate that you give your consent and that you agree to be bound by these terms and conditions. If you do not agree with anything in these terms and conditions then you may not use this website.

Please make sure that you check back to these terms and conditions from time to time as they may change.

The nature of the business offered on www.newskillsathome.com means that we will collect and process some personal information about you. We will only do this in accordance with our privacy policy, which you can read on our Privacy Policy page.

Some of the content offered on www.newskillsathome.com includes health and fitness instructional videos and workouts. We recommend that you seek medical advice before downloading and participating in any sessions which involve strenuous physical activity and you are unsure if this will be suitable for you.

For your own safety and for the safety of others we rely on you using the content that we offer in the intended manner described and that your acceptance of these terms and conditions confirms that you will do so.

In order to download any content from www.newskillsathome.com then you must sign up for an account. You must be of at least 18 years of age to be able to do so.

All of the content that is found on the website www.newskillsathome.com is protected by copyright and may not be used for any commercial purpose. Unless this is otherwise stated we own all of the copyright and the intellectual property rights for all of the content and materials on this website. This also includes any and all graphics, photos, images, as well as documents.

When you download content or a course from www.newskillsathome.com this does not grant you permission to view this content in any other way than for your own personal use. Attempted commercial use of any of the content that you have downloaded from www.newskillsathome.com is strictly forbidden. It is also forbidden to re-distribute, re-publish or otherwise make publicly available any of the content on this website.

The website www.newskillsathome.com sells EBooks, Audiobooks, Videos and Courses on a number of topics centred around mental wellbeing, fitness and careers. This content is available to be downloaded from the online store for all customers who have created an account with us. By setting up an account and by placing an order with www.newskillsathome.com then you agree to both these terms and conditions as well as our privacy policy.

The website www.newskillsathome.com is an entirely digital business and any content that you buy will be delivered electronically via email to the email address which has been provided at the time of setting up an account. Deliveries should arrive immediately as soon as the payment has been processed, however, sometimes our server can experience delays when there is a high amount of website traffic. All payments can be identified in your bank statement with the displayed billing descriptor NSAHMLR, DUBAI. If for whatever reason you have not received the courses or content that you have placed an order for with us then please get in touch with us and someone will look into this for you as soon as possible. Please allow up to 48 hours for a support team member to write back to you.

If you have any issues with the content that has been delivered, for example, if it is the wrong item or you are experiencing a technical issue in viewing the content then please get in touch with a member of our customer support team. Refunds and returns are only accepted for enquiries which are requested within seven working days of the item being delivered.

We are not responsible for any loss or damage that you suffer as a result of a foreseeable breach of these terms and conditions. We are also not responsible for any loss or damage which is not foreseeable, or for loss or damage which is your own fault or is attributed to any third party that is not connected with the provision of our services. Loss or damage is deemed foreseeable if it is an obvious breach of these terms and conditions.

We do not in any way exclude or limit our liability for death or personal injury which has been caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law.

We at METSO FOR LABORATORIES TOOLS & REQUISITES TRADING (Newskillsathome.com) strive to provide our clients with high-quality services and address any issues that may arise promptly and fairly. However, in case a dispute, conflict, or disagreement arises between the company and clients, we have established this dispute policy to ensure an equitable and efficient resolution.

This policy applies to conflicts regarding services policies, procedures, fees, and arrangements.

Our approach to dispute resolution is guided by the following principles:

• i) Respect for all parties' viewpoints: We value all parties' opinions and recognise their right to express their thoughts and concerns.
• ii) Commitment to finding a resolution: We are committed to finding a mutually acceptable solution to the dispute.
• iii) Willingness to compromise: We are open to considering reasonable compromises to resolve the conflict.
• iv) Confidentiality: We handle all disputes with utmost confidentiality, ensuring that sensitive information is not disclosed to unauthorized persons.
• v) Impartiality: We strive to remain impartial throughout the dispute resolution process.
• vi) Prompt action: We take prompt action to resolve disputes and minimize disruptions to our transactions and operations.
• vii) Respect: We treat all parties involved with respect and dignity.
• viii) Freedom from retaliation: We guarantee that parties involved in a dispute will not face any retaliation for raising concerns or participating in the dispute resolution process.

To initiate a dispute, clients must submit a written explanation of their concerns to our customer service department. We will acknowledge receipt within two business days. ``

We will schedule a client dispute meeting to address the dispute. The meeting will provide all parties with an opportunity to voice their opinions and suggest potential solutions. The decision made at the meeting is final, however, we do advise our customers if they are not 100% happy with the results to please resubmit any new information that was not previously taken into account. With this, our department will review the case from the beginning and determine the best outcome for our customers' concerns.

Our goal is to resolve disputes efficiently and fairly to maintain the trust and confidence of our clients. We handle disputes with respect, and confidentiality and in keeping with the principles of natural justice to ensure that they are resolved fairly and do not disrupt our transactions or operations.

This policy applies to conflicts regarding services policies, procedures, fees, and arrangements.

Our approach to dispute resolution is guided by the following principles:

i) Respect for all parties' viewpoints: We value all parties' opinions and recognise their right to express their thoughts and concerns.
ii) Commitment to finding a resolution: We are committed to finding a mutually acceptable solution to the dispute.
iii) Willingness to compromise: We are open to considering reasonable compromises to resolve the conflict.
iv) Confidentiality: We handle all disputes with utmost confidentiality, ensuring that sensitive information is not disclosed to unauthorized persons.
v) Impartiality: We strive to remain impartial throughout the dispute resolution process.
vi) Prompt action: We take prompt action to resolve disputes and minimize disruptions to our transactions and operations.
vii) Respect: We treat all parties involved with respect and dignity.
viii) Freedom from retaliation: We guarantee that parties involved in a dispute will not face any retaliation for raising concerns or participating in the dispute resolution process.

To initiate a dispute, clients must submit a written explanation of their concerns to our customer service department. We will acknowledge receipt within two business days.

We will schedule a client dispute meeting to address the dispute. The meeting will provide all parties with an opportunity to voice their opinions and suggest potential solutions. The decision made at the meeting is final, however we do advise our customers if they are not 100% happy with the results to please resubmit any new information that was not previously taken into account. With this our department will review the case from the beginning and determine the best outcome for our customers' concerns.

Our goal is to resolve disputes efficiently and fairly to maintain the trust and confidence of our clients. We handle disputes with respect, confidentiality, and in keeping with the principles of natural justice to ensure that they are resolved fairly and do not disrupt our transactions or operations.

If you have any questions about these terms and conditions then please get in touch with us.